Refund and Cancellation Policy
Quick summary. The refund and cancellation terms shown on an event's payment screen apply to that event. If no event-specific terms are shown, the default terms below apply. Events cancelled by the host receive a full refund. Attendee cancellations made at least 24 hours before the event receive a refund of the event fee; later cancellations and no-shows are normally non-refundable.
1. Scope
This policy applies to one-time registration, entry, and participation fees paid for events through Don't Bail. Don't Bail is operated by Lineup Labs (OPC) Private Limited ("we", "us", or "our").
An event may display specific refund or cancellation terms before payment. Those event-specific terms apply to that purchase. If no specific terms are displayed, this policy applies by default. Nothing in this policy limits rights that cannot be excluded under applicable law.
2. Cancellation by an Attendee
- At least 24 hours before the scheduled start: You may request cancellation and a refund of the event registration, entry, or participation fee.
- Less than 24 hours before the scheduled start: The payment is non-refundable unless the event's host approves a refund or applicable law requires one.
- After the event starts or for a no-show: The payment is non-refundable unless applicable law requires otherwise.
Any separately disclosed platform, convenience, or payment-processing fee is non-refundable when the attendee cancels, unless the payment was duplicated, processed incorrectly, or applicable law requires a refund.
3. Cancellation or Material Change by the Host
If the host cancels an event, we will initiate a full refund of the amount paid for that event, including any separately charged platform or processing fee.
If the host materially changes the event's date, start time, location, or essential nature, you may request a full refund before the rescheduled event begins. A minor timing adjustment or a venue change within the same local area may not qualify as a material change where it does not materially affect participation.
4. Duplicate, Incorrect, or Failed Payments
Duplicate successful charges and incorrect payment amounts will be refunded after verification. If a payment fails but your bank account is debited, the bank or payment provider will normally reverse it automatically. Contact us if the amount has not been returned within 7 business days.
5. How to Request a Cancellation or Refund
Email admin@uselineup.app with:
- the mobile number registered with Don't Bail;
- the event name and scheduled date;
- the payment or transaction reference; and
- the reason for the request.
We will acknowledge the request within 2 business days and ordinarily confirm the outcome within 5 business days. We may request additional information needed to locate or verify the payment.
6. Refund Method and Timing
Approved refunds are sent to the original payment method. After a refund is initiated, it typically takes 5-10 business days to appear in your bank account, depending on your bank and payment provider. We cannot redirect a refund to a different bank account, UPI ID, card, or payment method.
7. Exceptions
A refund may be refused where a request is fraudulent or abusive, the attendee was removed for misconduct or a violation of our Terms of Service, the event service was already fully provided, or the request falls outside the applicable cancellation period. This does not affect refunds required by law or refunds due to a duplicate, incorrect, or unauthorized payment.
8. Contact
Lineup Labs (OPC) Private Limited
Registered office: 1st Floor/102, C-38-39, Parinee Crescenzo, Bandra (East), Mumbai 400051, Maharashtra, India
Corporate Identity Number (CIN): U62011MH2026OPC473599
Refund and cancellation requests: admin@uselineup.app.